Privacy Policy on88a
Your Data Protection

1. Information We Collect

on88a collects two main categories of information from users:

1.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify that you are 21 years of age or older
• Active email address
• Mobile phone number
• Bank account or e-wallet information for deposit and withdrawal purposes
• Username and password created during registration
• Any additional information you provide to our customer support team

1.2 Information Collected Automatically

• IP address and general geolocation data
• Device type, operating system and browser version
• Login history and game session records
• Deposit and withdrawal transaction data
• Betting and game activity records
• Cookie and browser session data

2. Data Collection Methods

Your information is collected through the following methods:

• Account registration form — when you register at on88a
• Know Your Customer (KYC) process — for identity verification to meet licensing requirements and comply with relevant laws
• Financial transactions — deposits, withdrawals and betting records
• Support interactions — when you contact on88a customer service via live chat or email
• Cookies and tracking technologies — to improve the user experience and understand platform usage patterns
• Server technical logs — collected automatically by the platform infrastructure

3. Purposes of Data Use

on88a uses the information collected for legitimate and specific purposes, including:

3.1 Account and Service Management

• Creating and managing your user account
• Processing deposits and withdrawals securely
• Resolving any disputes relating to transactions or games
• Providing effective customer support around the clock 24/7

3.2 Security and Compliance

• Verifying user identity and ensuring they are 21 years of age or older
• Preventing fraud, money laundering and platform abuse
• Complying with relevant international licensing requirements and regulations
• Detecting and investigating suspicious activity

3.3 Platform Improvement

• Analysing usage patterns to improve the platform interface and features
• Personalising the user experience based on preferences and game history
• Sending notifications related to promotions, bonuses and platform updates — subject to your consent

4. Disclosure to Third Parties

on88a does not sell or rent your personal information. However, we may share certain data with the following parties in limited circumstances:

• Payment processors — Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency processors to enable financial transactions to be processed
• Game software providers — session information required to deliver games to you
• Regulatory authorities — when required by law, court order or valid licensing requirements
• Technical service providers — companies that assist us with hosting, cybersecurity, analytics and technical support, who are bound by strict confidentiality agreements

5. Data Security

on88a implements comprehensive technical and organisational security measures to protect your personal information:

• 256-bit SSL/TLS encryption for all data transmissions between you and our platform
• Password storage using one-way hashing functions that cannot be reversed
• Strict internal access controls — only authorised personnel may access user data
• Continuous security monitoring and regular audits by our security team
• Server infrastructure protected by industry-grade firewalls
• Incident response plan to address any data breach promptly

While we take all reasonable precautions, no security system can be fully guaranteed. You are also responsible for keeping your password and account login information confidential.

6. Cookies and Tracking Technologies

on88a uses cookies and similar tracking technologies to improve platform functionality and provide you with a better experience.

Types of Cookies Used:

• Session cookies — to maintain your login status while using the platform
• Preference cookies — to remember your language, display and personal preference settings
• Analytics cookies — to understand how users interact with our platform and identify areas for improvement
• Security cookies — to detect suspicious activity and protect your account

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the on88a platform.

7. User Rights

As an on88a user, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold about you
• Right of correction — you may request that we correct information that is inaccurate or out of date
• Right of deletion — you may request deletion of your personal data, subject to our legal obligations to retain certain records
• Right to restrict processing — in certain circumstances, you may ask us to limit how we use your data
• Right to object — you may object to the use of your data for direct marketing purposes at any time
• Right to data portability — you may request your data in a machine-readable format for transfer to another service provider

To exercise any of the above rights, please contact the on88a team. We will process your request promptly and responsibly.

8. Data Retention

on88a retains your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we will retain certain records for the period required by relevant international legal and licensing requirements, including:

• Financial transaction records and betting activity for audit and compliance purposes
• Identity verification (KYC) information as required by regulatory authorities
• Communication records with customer support for resolving any previous disputes

Once the retention period has ended, your data will be securely deleted or anonymised.

9. Child Protection

The on88a platform is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21.

10. Links to External Sites

The on88a platform may from time to time contain links to third-party websites or services, such as payment processors. This Privacy Policy applies only to the on88a platform and does not cover the privacy practices of those external websites.

on88a is not responsible for the content or privacy policies of any external websites. We encourage you to read the privacy policy of each website you visit carefully.

11. Changes to This Policy

on88a reserves the right to amend or update this Privacy Policy at any time. When material changes are made, we will:

• Update the 'Effective Date' shown at the top of this page
• Display a clear notice on the main page of the platform for a reasonable period
• Send notifications to registered users via email or appropriate communication channels

Your continued use of the on88a platform after any changes to this Privacy Policy is considered your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by on88a, please contact our team:

The on88a customer support team is available to assist you at any time, 24 hours a day, 7 days a week. We aim to provide clear and satisfactory responses to all your privacy-related enquiries.